Refund and Dispute Policy

At PromptVestor, we have a clear refund policy to ensure transparency in our service delivery:

• Refunds are only available if the user has not used the product or executed any LLM queries.
• Due to the nature of AI and LLM costs being non-refundable, users who have used the product, even minimally, are not eligible for refunds.

We are committed to addressing any concerns or disputes fairly and efficiently:

• Users may contact PromptVestor at [email protected] to discuss any disputes related to billing or product issues.
• PromptVestor will review disputes on a case-by-case basis and provide a resolution within 14 business days.
• Disputes related to investment outcomes or dissatisfaction with LLM-generated insights will not be eligible for refunds, as these outputs are informational and subject to limitations of AI.

Our dispute resolution process follows these steps:

1. Submit your dispute via email to [email protected]
2. Include relevant details such as your account information and the nature of your dispute
3. Our team will acknowledge your dispute within 2 business days
4. We will investigate your case and provide a detailed response within 14 business days
5. If necessary, we will schedule a follow-up discussion to resolve any remaining concerns